Luxury Hotels Improve Guest Satisfaction with Loop® Text & Mobile Guest Engagement

International Luxury Hotel Association appoints Benbria Corporation as its official text and mobile guest engagement technology partner

ilha-logoPALM BEACH, Fla., September 22, 2015 – The International Luxury Hotel Association ("ILHA"), a non-profit professional association for the advancement of the practice and development of luxury hospitality worldwide, is excited to announce it has appointed Benbria Corporation as its official text and mobile guest engagement technology partner.

Meet the Benbria Team at the International Luxury Hotel Association's Luxury Hotel conference in Orlando, 27-29 September, 2015, and learn how Loop text & mobile guest engagement will help you:

  • Improve Guest Satisfaction. Enhance the guest experience by taking advantage of every opportunity to act on requests, suggestions, concerns and compliments.
  • Improve Guest Recovery. Reduce comps and improve loyalty by engaging guests over their channel of choice and resolving their concerns during their stay.
  • Improve Revenue. Actively engage more guests throughout their journey and drive more revenue via mobile marketing, loyalty programs and up-sell & cross-sell opportunities.
  • Improve TripAdvisor Reviews. Privately resolve issues before they reach social media and digitally prompt guests to leave positive reviews.

About Benbria
Loop®, by Benbria Corporation, is a text & mobile engagement solution that helps hotel, retail, and restaurant brands to enhance the customer experience. Leveraging the customer’s preferred choice of communications – texting, web chat, native app, email and kiosk – Loop allows customers to communicate directly with management and staff to make requests, resolve issues and share their expe rience before, during and after their visit. Closing the loop through on-the-spot staff action helps brands to improve customer satisfaction, save at-risk customers, increase revenue and foster positive online reviews. Get in the loop® at www.benbria.com.

About International Luxury Hotel Association (ILHA)
The ILHA is the luxury hotel industry's premier professional association. Its vision is to be the preeminent association promoting, unifying and advancing the luxury hotel industry through insight, opinion and research. ILHA is the largest influencer in the luxury hotel industry and reaches an audience of more than 225,000 hotel professionals in 90+ countries.  It also produces the ILHA SmartBrief, the luxury hotel industry's daily news brief and their Luxury Hotel Conference each year. The ILHA provides several media channels to help connect the business world with the luxury hotel industry.

Media Contact:
Tony della Busa
Benbria Corporation
tony.busa@benbria.com

Benbria, Loop, Get in the Loop, and Keep Us in the Loop are registered trademarks of Benbria Corporation. All other trademarks are the property of their respective owners.